About us & Terms of Business + Key Facts
History. The Newton Crum family has been sailing & boating for 3 centuries across the world, entering the marine & aviation insurance business 50 years ago. The boat insurance side grew to such an extent that this specialist company was formed exclusively for boat insurance. We never claim to offer the cheapest rates, rather, we pride ourselves on the tens of thousands of letters from clients who were so pleased with our claim settlements they took the time and trouble to write.
Details. Please consult Key facts below for information on the company, our service, and regulatory information.
Disclosure.You must disclose all relevant facts making sure your answers are factually correct on all communications including proposal & renewals whether by web, telephone, fax or on paper. That includes immediate notification of any change of details once you are insured such as change of mooring or range or use. If not, you may not be covered in the event of an accident, loss or claim.
We provide a specimen policy with all quotations & on our website. Please read through proposal form, quotation and specimen policy carefully as they form the basis of the contract so make sure that the cover meets all your requirements.
Operation. We administer the insurance on behalf of Lloyd's Underwriters including the collection & processing of premiums as agent for the insurer under risk transfer arrangement - insurance premiums received shall be transferred or deemed transferred to the Underwriter immediately on receipt. Please note that where we are not able to quote, we will, unless requested by you otherwise, pass the details you provided to Nautical Insurance Services Ltd who are authorised and regulated by the Financial Services Authority, and have access to other insurance options so may be able to provide quotations were we cannot. If so they will contact you direct as they handle all aspects of quotation, placement, administration, claims and answer any questions direct without reference back to us.
Claims. It is our earnest endeavour to ensure claims are handled fairly and processed and settled properly & quickly which is why with every policy & renewal you receive full claim instructions. Our dedicated claims department acting on behalf of Underwriters has its own switchboard (01424 718811) hours m-f 9-1 and 2-5, and 24 hour fax at 01424 445043 plus a claim form is available 24/7 on our website on www.newtoncrum.com click [claims]. We confirm that Underwriters must not unreasonably reject a claim but must give careful consideration to the circumstances.
Fees & Charges. There is no fee charged by us in providing quotations, or once insured in effecting amendments / endorsements or dealing with any claim. The premiums we quote are fully inclusive which include both our annual non-refundable documentation charge of £11 and insurance premium tax. The premium we quote is the price you pay - there are no hidden extras.
Cancellation Rights are detailed on the specimen policy & policy documents.
Data Protection. To provide quotations, cover, processing amendments & renewals, we/our associates need to process your personal (including sensitive) data which is done in compliance with the Data Protection Act 1998. If you do not wish us to proceed on this basis please advise and we will cease to act. Claim processing may require enquiry from or information passed to law enforcement, government, credit, survey or claim investigation offices without prior reference to you. You have the right to see certain elements of your personal information we hold, contact the Data Controller at Droxford House for details.
Complaints. Please refer to Key facts below for initial procedure. If you are unhappy with the reply please ask for the file to be passed to a Director to reply direct to you. If you are still unable to resolve the situation and wish to make a complaint you can do so at any time by referring the matter to the Policyholder & Market Assistance, Lloyd's Market Services, One Lime Street, London EC3M 7HA, tel 0207 327 5693, or E-mail: Complaints@Lloyds.com. If they are unable to resolve your complaint it may be possible for you to refer it to the Financial Ombudsman Service, details of which will be provided at appropriate time.
Renewals.We will use our best endeavours to contact you to ask if you wish to renew, but no insurance will be renewed nor your account billed without your prior instruction.
Law, English law will apply to the contract, unless an agreement is in place prior to the policy or renewal being issued.
Finally, to assist you in determining whether our service meets your requirements, we confirm that on claims we do not have to wait for payments 1st from Underwriters before we pay you as we maintain a large claim payment fund that enable us to make immediate payments.
Newton Crum Insurance Agents Ltd.
1. The Financial Services Authority (FSA)
2. Whose Products do we offer?
[ ] We only offer products from a limited number of insurers [ x ] We only offer products from a single Lloyd's Underwriter 3. Which service will we provide you with?
[ x ] You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 4. What will you pay for our services?
[ x ] We do not make a charge to provide quotations or handle policy amendments or claims. All premiums quoted to you are fully inclusive of our annual £11 documentation charge and IPT. 5. Who regulates us?
Our permitted business activity is: arranging and assisting in the administration and performance of a non investment insurance contract being a Regulated Activity. 6. Ownership of Newton Crum Insurance Agents Ltd. (NCIAL)
7. What to do if you have a complaint
8. Are we covered by the Financial Services Compensation Scheme (FSCS) ?
Please read this to make certain the services we offer meet your requirements. 0808
Authorised and regulated by the Financial Services Authority Updated 12 November 2008 S |
