Boat Insurance: dinghy insurance, narrowboat insurance, motorboat insurance, sailboard insurance, yacht insurance, marine insuranceWELL DONE!

LETTERS PAGE.
Continuing extracts from actual client
letters from over 89,000 claims settled by
Newton Crum


"Please pass my sincere thanks to all at Newton Crum for their professional approach to the successful completion of my claim. I shall recommend your company to all my friends at the sailing club." - #M9,628c

"Better than claim on house insurance, Mrs Ransom had been most efficient throughout, her human interest in my injuries made me feel that the company cared about me more than just the commercial aspects of the claim." - #80,606

"I have nothing but praise for the way Newton Crum handled my claim - you certainly will keep my business." - #M3,9199

"I was impressed by the speed of your service. I thought that I would have needed to spend a lot of time finding a supplier and determining costs however, your suggestion of a potential supplier simplified the process, I would have no hesitation in recommending your company to others." - #81,147

"I am really impressed by both the service on the telephone and your handling of the claim. Excellent service - well done." - #83,921

"First time I've made a claim on boat insurance. The service was certainly good." - #84,170

"The level of service which I received from Newton Crum was excellent. The lady i spoke to was most helpful. I have recommended Newton Crum to a number of friends at the sailing club." - #84,944
"We found your service to be exemplary. Your advisors were extremely supportive and understanding throughout all our dealings with you over this claim. The loan sail was arranged and delivered very quickly enabling him to compete in another event. I would like to thank you and will certainly be recommending you to sailing friends." - #83,111

"Many thanks for all the help received. My claim was dealt with very quickly. I was impressed with all the ready help and will have no hesitation in recommending NC to others." - #81,922

"I was most impressed with the service received and the cheque arrived extremely promptly. Everything was explained fully with clear instructions and extremely polite staff who dealt with this claim. Thank you." - #82,754

"All staff I dealt with during my claim were most helpful. This was a great relief to myself after the events that had happened. Thank you." - #82,754

"I found the service very prompt and competent, by that I mean it was nice to deal with people who were knowledgeable about the business." - #83,036

"I would like to thank Newton Crum for all their assistance in handling our claim, they were wonderful. Very quick to settle I would recommend you to every Laser sailor. Thank you." - #83,126

"The staff to whom I spoke to by telephone were helpful and friendly. I regard the service in general as good, thank you and Well done!" - #80,286
"I have worked for an insurance broker and was very impressed with your service. I only dealt with Mrs Stevenson and she was very helpful. Everything appeared very straight forward and happened exactly as Mrs Stevenson said it would. I am sorry that a claim was necessary but very impressed with the way it was handled by Newton Crum, thank you." - #80,893

"Excellent service - I wish all insurance companies were like yourself." - #82,984

"I was astounded by the speed the claim was settled in. Very well done." - #81,679

"I would just like to thank you Newton Crum for all their assistance in handling our claim, they were wonderful. Very quick to settle I would recommend you to every sailor. Thank you." - #83,126

"Many thanks for your efforts and for making the claim easy and understandable." - #M15,049

"Being a new boat owner I expected the claims procedure to be the same as car insurance. How wrong I was! Your staff have always been extremely co-operative, helpful and friendly, with documents and responses being sent out very quickly. Thank you very much for the way my claim has been handled, I will continue to insure my boat with Newton Crum but let's hope I shall not be using the claims service again

"Many thanks for your very prompt service, this has kept my loss of sailing time to a minimum, many thanks again." - #1635

"Used internet to notify of critical claim. Very fast service. Generally the best service I have ever received from an insurance company. Thanks to all concerned," - #1652

"I found the staff very efficient and helpful. When I received the claim form the loss had already been discussed with the Underwriter & therefore appropriate questions asked on covering letter. This was very good. I am more than satisfied with the process & the outcome. I shall be recommending you at the clubhouse." - #1744

"General level of service and customer contact very satisfactory to the point of deserving commendation. Ex-gratis payment made on claim by Underwriters - most welcome. Many thanks." - 1565

"All your staff are very friendly & helpful & seamed to have a genuine interest in getting you back on the water asap. The fact that you do not have an automated switchboard & callers get to speak to a friendly human being is a positive treat. Keep up the good work!" - #1612

"Whoever I spoke to was always very helpful and informative. Excellent service." - #1343

"Miss Knowles was very polite & helpful. Your telephone service standards were excellent. I manage a telephone team & feel that the service provided by your staff was exceptional. Many thanks for dealing with the claim so professionally & promptly." - #1568

"Our claim was dealt with in a very excellent manner. No delays, boat was repaired within a week and back on the water. All staff were very helpful and I can't praise them enough. Well done everyone. We have now insured another boat with you." - #1523

"May I thank and congratulate you on the excellent service I have received." #1517

"Excellent service, quickly dealt with. Generous settlement. Many thanks." - #LCL02P416039

"The most efficient, hassle free claim I have ever had to deal with. Very professional & friendly - well done." - #2507

"This claims service has been excellent exceeding my expectations. Thank you." - #2332

"Mrs Ransome was particularly helpful. As always, the responsiveness of Newton Crum has been excellent, enabling my claim to be quickly settled without fuss - I could rely on a return of post service, which is rare this day & age." - #2455

"If you only did car insurance!" - #5628

"I have been extremely pleased with the way my claim has been dealt with, everything from my original notification to you by internet, to the receipt of your settlement cheque has been very easy for me. I have recommended you to other sailors in the past and will continue to do so." - #2409

"As always dealing with Newton Crum has been a pleasure."- #2546

"Mrs Ransom was very efficient and faxed information and forms as requested as we had a postal strike. I am an Underwriting director of an insurance company and I praise your claims settlement procedures as the fastest I have seen." - #2645

"Very efficient all round - my daughter has not missed a weekends sailing as a result of the speed in which the claim was managed. Thank you." - #2233

"I can't praise your service too highly - 8½ days from discovering the loss to receiving payment in full must be some kind of a record! Mrs Ransom, who handled my claim, couldn't have been more helpful & sympathetic. When I need insurance cover again you will be on my short list of one. Many thanks for a splendid service." #5612

"The service provided by Newton Crum was nothing short of outstanding! A refreshing change to deal with a genuinely helpful insurance company. Many thanks." #85,222

"The most efficient, hassle free claim I have ever had to deal with. Very professional & friendly - well done." #87,250

"This claims service has been excellent, exceeding my expectations. Thank you." #89,233

... and there are tens of thousands more just like the above, a total of just over 89,000 very happy clients whose claims were paid to their 100% satisfaction.



back to previous pageNewton Crum Insurance Agents Ltd.
Reg. Office: Droxford House, Charles Road, St. Leonards-on-Sea, E. Sussex, TN38 OJU
also at: 839 London Road, Westcliff-on-Sea, Essex, SSO 9TE

Authorised and regulated by the Financial Services Authority

Updated 12 November 2008 S