Newton Crum Insurance facts:
Actual extracts
from genuine client letters
to Jan, 2010

"The speed and efficiency in dealing with claims is commendable.
It is good to know in times of distress, your service is quick and uncomplicated"

"The courtesy, consideration and availability of staff for assistance/ excellent. The initial contact was excellent. The initial contact with you immediately eased a stressful situation and continuing info and updates has been useful. I can't thank you enough for your patience! If you wish to use any of these comments in your future brochure, please feel free"

Received from Third Party
"I have nothing but praise for the way you have handled the whole claim, when my boat insurance is due for renewal I will be contacting you for a quotation"'

"The claim was handled efficiently + professionally all my questions were dealt with at once. My main contact was Miss Moore. She was a pleasure to deal with, a credit to your company.
Thank you for making a difficult time as easy as possible"

"I should like to record my appreciation for the prompt, efficient and pleasant manner with which my claim was treated, and I shall have no hesitation in recommending you in future, thank you"

"your staff were excellent, very sympathetic and helpful. I have never needed to claim in 20 years of sailing and I was very apprehensive but your service was first class and thanks to your help I am now 'back on the water'."

"A first class plus/5 star plus service. Absolutely super help from Mrs Ransom. Best Insurance service I have ever had (for all areas of insurance)."

"Absolutely excellent service - first rate. This is the first time I have had a claim and I was very impressed. I will recommend you. Thank you."

"I had a couple of telephone conversations with Mrs Ransom who was very helpful and polite. She is a credit to your organisation in helping to make the claiming and replacement of lost/stolen items more straightforward"

"All correspondence & contact has been dealt with professionally, promptly & politely. Your company has been a pleasure to deal with and I have already recommended you to others. Thank you."

"I would like to say that the staff at Newton Crum were excellent. Mrs L Ransom was particularly helpful and understanding as I was undergoing a series of eye operations which held the process up at my end. Your promptness in dealing with all matters relating to the claim was first rate and the promptness with which you have sent the cheque is superb. Many thanks."

"This is our first boat- of our own though we have loads of experience- therefore our first claim, my son was so disappointed at the accident, however your company was so helpful and the cheque received so quickly was a real bonus. Thank you very much and hopefully we won't be in touch again- till next time!"

"Newton Crum, you have exceeded my expectations, an absolutely faultless service, fast efficient and friendly. I dealt with Mrs L Ransom who was very helpful and made the whole claims experience a breeze. Thank you."

"At the time I issued my claim I was unable to find our policy details, your staff at Westcliff on Sea were extremely efficient + reassuring. Miss L Moore has been superb in speed and accuracy dealing with us by letter, email or phone. We are pleasantly surprised at the ease & speed of the entire process, thank you!"